Support
Something stuck? We'll sort it out together.
There's no call centre and no ticket robot. You email support@deappmakers.nl and get an answer from someone who built the app — usually within one or two working days.
Astrology & birth charts
Questions about birth data, calculations, Premium or cancelling a subscription.
BlindRollCamera & rolls
Questions about development time, buying rolls, restoring film filters or where your photos live.
ThinkGridPuzzles & Plus
Questions about hints, daily streaks, difficulty tiers or restoring Plus.
All apps
Frequently asked questions.
These come up across all three apps. App-specific questions live on each app's own page.
How quickly do you reply?
Usually within one or two working days. In busy periods it may take a little longer, but every message gets read. Mention which app it concerns, which device you have and which Android or iOS version it runs — that saves a round of questions.
I want a refund. How does that work?
All purchases run through the store you downloaded the app from. We never receive your payment details and cannot refund anything ourselves.
Android: go to play.google.com/store/account and request a refund there. iPhone and iPad: go to reportaproblem.apple.com. If that gets stuck, email us — sometimes we can help find a solution inside the app.
I have a new device. How do I get my purchases back?
Use the Restore purchases button in the app (under Settings in ThinkGrid). The important part is signing in on the new device with the same Google or Apple account you bought with. Permanent unlocks and running subscriptions come back. Consumed items — used rolls in BlindRoll, for instance — do not transfer.
How do I cancel a subscription?
Android: open the Google Play app → tap your profile picture → Payments and subscriptions → Subscriptions → pick the subscription → Cancel.
iPhone or iPad: Settings → tap your name at the top → Subscriptions → pick the subscription → Cancel.
Cancelling stops future renewals. You keep access until the end of the period you already paid for.
How do I delete my data?
Nadira: Profile & Settings → delete all data. That removes your birth details, notes and partner data, because they only ever existed on your device.
ThinkGrid and BlindRoll: progress, settings and photos live in local storage. Clear the app storage or uninstall the app to remove everything. Purchase history is kept by the store and cannot be deleted by us.
For questions about data that isn't on your device, email support@deappmakers.nl. Under the GDPR you have the right to access, rectification, erasure, portability and objection.
How do I report a bug or suggest something?
Email support@deappmakers.nl. Useful to include: the app, your device, the Android or iOS version, what you were doing when it went wrong and what you expected to happen. A screenshot or short screen recording often saves days of searching. Suggestions are as welcome as bug reports — part of what we build comes straight out of those emails.
Do the apps work without internet?
ThinkGrid works fully offline: all puzzles ship inside the app. BlindRoll keeps your shots locally but needs a connection for purchases. Nadira calculates your chart on-device; the AI-written texts do need internet.
Which languages can I write to you in?
English and Dutch. Write in whichever you're most comfortable with.
Documents
Privacy and terms per app.
Legal documents are kept per app, because each app processes different data.